Delivery and Returns

Delivery Information

At Northshore, we're committed to getting your surf gear to you swiftly and securely. All orders are dispatched via Royal Mail and are subject to a standard postage fee of £3.99. For those eager to hit the waves without the wait, we offer FREE DELIVERY on orders over £50. Once your order is on its way, we'll send you a tracking number via email to keep you in the loop.

  • UK Delivery: Expect your package within 3-5 days after dispatch. Please note, dispatch times can vary between 2-3 days, especially during peak seasons.
  • Global Shipping: While we're stoked to send our products across the globe, please note we currently do not ship directly to Europe. For international shipping rates and times, please contact us through our website.

Returns & Exchanges

Your stoke is our priority, but we understand sometimes things just aren't quite right. We offer a 30-day return policy for items in their original condition, with tags intact. If you're looking to return or exchange an item, here's how we can help:

  • Contact Us First: Before sending anything back, please get in touch via our contact form or by emailing info@northshorenewquay.co.uk. This helps us provide you with the best support and ensure we have your desired exchange item ready.
  • Condition Matters: Returned items must be in brand new condition. Items that are damaged, marked, or missing tags may incur a restocking fee or be rejected.
  • Hygiene Matters Too: For hygiene reasons, items with a hygiene strip cannot be returned if the strip has been removed.
  • Proof of Purchase: Don't forget to include proof of purchase with your return to ensure a smooth process. This could be the email address you used to purchase or the 4 digit order ref, i.e #2762

Special Notes

  • Surfboard Policy: Dreaming of a new board? Surfboards are available for in-store collection only at our shop in Fore Street, Newquay. This ensures your board is perfect for you and avoids any shipping damage.
  • Faulty Items: Received something not quite right? Contact us immediately, and we'll make it right.

At Northshore, we're here to ensure your shopping experience is as epic as your time in the water. Whether it's delivery queries or return requests, our team is ready to assist. Dive into our contact page for any questions or additional support you might need.